Shipping Policy

Last updated: October 11, 2026

Thank you for supporting my work and purchasing a book directly from my website! I appreciate every order and want to make sure your book reaches you safely.

This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

Orders are typically processed within 2–5 business days after payment has been received, excluding weekends and statutory holidays.

During busy periods, such as book launches, holidays, or special promotions, processing times may be longer.

If there is a significant delay in processing your order, I will make reasonable efforts to notify you using the email address provided at checkout.

2. Shipping Locations

Orders are currently available for shipping to Canada, the United States, Australia and the United Kingdom.

Available shipping destinations and options will be displayed during checkout.

If your location is not available at checkout, please contact me to inquire about possible shipping arrangements.

3. Shipping Rates

Shipping costs are calculated and displayed during checkout before your order is finalized.

Rates may vary depending on the delivery destination, package weight, and shipping method selected.

Any applicable shipping charges will be included in your order total before payment is completed.

4. Estimated Delivery Times

Delivery times depend on your location, the shipping carrier, and the shipping method selected.

Estimated delivery times, where available, will be provided during checkout or in your shipping confirmation.

Please note that delivery estimates do not include order processing time unless otherwise specified.

Actual delivery times may vary due to postal service disruptions, weather conditions, customs processing, or other circumstances outside my control.

Any delivery rights and timelines guaranteed by applicable consumer protection laws remain unaffected.

5. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email.

If tracking information is available for your selected shipping method, it will be included in the confirmation.

Please note that some lower-cost shipping methods may not include tracking.

6. Incorrect Shipping Addresses

Please ensure that your shipping address is complete and accurate before submitting your order.

If you notice an error after placing an order, contact me as soon as possible at [Contact Email Address].

I will do my best to accommodate address corrections before the order is shipped. However, changes may not be possible once a package has been dispatched.

Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address provided at checkout, where permitted by law.

7. Lost, Delayed, or Damaged Packages

If your order has not arrived within the expected delivery window, please contact me at [Contact Email Address] with your order number.

I will work with you and, where appropriate, the shipping carrier to investigate the issue and determine a suitable resolution.

If your book arrives damaged, please contact me with your order number, a description of the damage, and photographs if available.

Depending on the circumstances, a replacement or refund may be arranged.

Nothing in this policy limits your rights under applicable consumer protection laws.

8. International Shipping and Customs

International shipments, where offered, may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are generally the responsibility of the customer unless otherwise stated during checkout.

Customs processing may also result in additional delivery delays.

9. Pre-Orders

If a book is available for pre-order, the anticipated shipping date will be indicated on the product page.

Pre-orders will generally ship when the book becomes available.

Publication and release schedules may occasionally change. If a significant delay affects your pre-order, I will make reasonable efforts to provide an update.

Any applicable cancellation or refund rights remain unaffected.

10. Contact Information

If you have questions about shipping, delivery, or an existing order, please contact:

Sophie Ganic
Email: hello@sophieganic.com
Website: https://www.sophieganic.com

Please include your order number when contacting me about a purchase.